Thank you for continuing to be our valued patient as we establish what the next few weeks will look like for Los Gatos Doc. As a follow up to our previous update about Coronavirus / COVID-19, our team is working diligently to adapt our services to best meet your healthcare needs. In this email you will find:
- Updates from our office: Is Los Gatos Doc open? Why are we closed?
- What do I do if I have COVID-19 symptoms?
- How do I continue to receive regular care?
Please take a moment to like Los Gatos Doc on Facebook to stay informed about the latest office updates and developments in our community’s fight against the pandemic.
Dr. V shares a summary of this detailed and informative email in the video below. For more details on each topic, please use the links above to click through this update to find what you are looking for.
Dr. V With the Latest Updates on the Coronavirus Situation
UPDATES FROM OUR OFFICE
Is Los Gatos Doc open?
In accordance with the Santa Clara County order to shelter in place, the Los Gatos Doc physical office is temporarily closed due to the Coronavirus / COVID-19 pandemic. We hope to reopen April 7, 2020.
We are answering your calls at 408.502.6040 and available for online visits at www.losgatosdoc.com from Monday to Friday 9:00 am to 5:00 pm.
Why is our physical office closed?
Effective 3/17, all Los Gatos Doc patients will be primarily seen via online visits to reduce risk of Coronavirus / COVID-19 transmission. The virus can spread even if an infected person is not sick so avoiding sick people in the office is not enough to prevent spreading. The best way to continue to take care of patients and not spread infections is through online visits.
WHAT DO I DO IF I HAVE COVID-19 SYMPTOMS?
What do I do if I’m worried about having symptoms similar to COVID-19 OR if I’ve been in contact with someone who has tested positive with COVID-19?
- Los Gatos Doc: We are not doing testing in our office. The test kits and necessary protective equipment is not available to us given the national supply shortage and there are specific guidelines for testing.
- Self Evaluation for Coronavirus / COVID-19: The Centers for Disease Control (CDC) created a helpful guide for those concerned about experiencing COVID-19 symptoms. Here’s the CDC’s Self Checker. Please also review our COVID-19 Action Plan and click on it for a more detailed view.
- COVID-19 Testing: Please review the following testing options and feel free to reach out with questions.
HOW DO I CONTINUE TO RECEIVE REGULAR CARE?
Connect with us: As stated earlier, we are still open via phones (408.502.6040) to schedule your Video Visits and to answer any of your questions or concerns. We will respond to all messages we receive within 1 business day. More details on specific options to seek regular care:
- Email Visits — receive a message from Dr. V
- Typical symptoms for urgent care visits may include:
- Cough
- Urine infection
- Back pain
- Stomach pain
- Typical symptoms for urgent care visits may include:
- Video Visits with Dr. V – Call Los Gatos Doc to schedule these visits. See below for a quick tutorial on how to access Video Visits.
- New Patient visit
- Follow up visits may include discussion of:
- Diabetes
- High blood pressure
- Other chronic or urgent care needs
Here’s an EASY-TO-FOLLOW tutorial on how to access video visits on our website:
Our commitment: We will continue to take care of you. Our goal is for you to get the care you need and so you can avoid going to the hospital. Video visits have replaced office visits so please schedule one by calling our office.
Insurance: Medicare / SCCIPA / PMG will pay for online visits. Private insurers may pay for video visits but have not confirmed they will — if they do, we will reimburse your any fees we collect. Other insurances have not confirmed whether they will pay or not. We are charging a fee for video visits if your insurance is not listed. If your insurance will cover the cost of the video visit, we will refund what we have charged you.
Stay Healthy & Stay Safe
We hope we have provided some answers to important questions you may have. Please understand this is a fluid situation and my recommendations may change as we gather a better understanding of the disease and its treatments. Feel free to reach out to us with any questions and concerns. We look forward to connecting with you soon!
Warmly,
Dr. V, Adriana, and Jessica